In SEP 14.2 and older, use -securitypasswordreset . In SEP 14.3+, use -p reset . Check your version first.

You need the version designed explicitly for SEP 14.x (14.0, 14.2, 14.3, or the latest 14.3 RUx).

This is a recovery tool, not a daily utility. Use it only when necessary, and keep your SEPM passwords in a secure vault going forward.

Never download executable or batch files for security software from unverified third-party sources. 💻 Understanding the resetpass.bat

Check the mailConfig.properties file located in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc to see which email is configured for the "adminMailReciptants". Option 2: The Manual "Hack" (Using Older resetpass.bat )