W. Edwards Deming Out Of The Crisis Pdf -

A quota (e.g., "Make 500 pieces per hour") guarantees low quality. The worker will hit the number by shipping junk. Replace quotas with knowledge of the process.

Stop focusing on immediate profit. Aim for long-term survival. Invest in innovation, research, and education. PDF Takeaway: The PDF includes a flow diagram showing how lack of purpose leads to layoffs, which leads to fear, which leads to low quality. w. edwards deming out of the crisis pdf