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From the rise of social commerce on platforms like TikTok and Instagram to the utilization of Big Data and Artificial Intelligence (AI) for predictive analytics, the book addresses the reality of the "always-on" consumer. It discusses how traditional mass marketing is giving way to personalized, one-to-one marketing strategies driven by algorithms. The text challenges the reader to understand the "customer journey" in a non-linear digital landscape, where a consumer might encounter a brand on a smartphone, research it on a laptop, and buy it in a physical store—or vice versa. principios de marketing kotler 17 edicion pdf full